Have a question regarding our products? Explore some of our most common questions below.

If your question is not answered below, please contact our customer service team by emailing support@acebottega.com The team is available Monday to Friday 9 am - 6 pm CT. Please allow 24-48 hours for us to get back to you.


Orders placed on Monday to Friday will be shipped within 2-3 business days. Once the order ships, tracking details will be sent to the email provided at checkout. If you need further assistance, feel free to contact us by Instagram DM @acebottega or support@acebottega.com

US Shipping: 3-5 Business Days 

Rest Of World: 12-21 Business Days This is also subject to delays depending on the carrier. Customs duties may apply. All international customers are responsible for customs duties.

I need to change an address, email, phone number, or name on my order.

We'll help you fix that right away! Just send us an email @support@acebottega.com.

I Didn't Get an Email Confirming My Order?

Most likely you gave us the wrong phone number or email address. If you would like to add your email to the order please send us a request at support@acebottega.com


We have a 7 days return policy, which means you have 7 days after receiving your item to request a return/exchange. For more information please see our return/refund policy


Often times, the packages are not scanned immediately after shipping. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left our facility we no longer have any contact or control over it and you will need to get in contact with the courier directly to obtain more information. Furthermore, if an order has been marked as delivered we are no longer responsible for the item, you will need to get in direct contact with the courier with any questions and concerns you may have.


There Is An Issue With My Order

We'll help you fix that right away! Just send us an email at support@acebottega.com


For Press Inquiries:

For PR, press, collaboration, or creative content inquiries, please email us at info@acebottega.com

For Career Inquiries:

For career inquiries, please email us at info@acebottega.com